Black's Support Services, LLC

The Company

Bill Black started his company in 1995, working part-time from his basement. In 2002, he began working full time to build a business that would serve to provide the area with proven experience with the growing opportunities for IT in small business.

The Solution

Bill was playing the break/fix game, running all over town trying to keep up with calls and problems. As business continued to grow by word of mouth, he was faced with service quality and response time issues. He knew that something had to change. At an industry boot camp, he saw Alex Rogers in action, and realized that CharTec was not only a unique offering, it also made perfect sense for the client.

After meeting with the CharTec team, he realized that there was a level of professionalism and corporate culture in the CharTec Team that would help build Black's Support Services client offerings and improve service quality. After only a year as a CharTec Partner, Bill reports a 40% increase in managed service revenue, and that is with no additional marketing involved!

The Benefits

Bill has been a CharTec partner since 2008. Performing business and technical assessments for clients have turned into a pleasurable experience where he can tailor the CharTec package to fit the client needs quickly and easily. The CharTec team and corporate culture helps with sales training, business process and all levels of support needed to be successful.

One last comment from Bill - "Alex and the team have put together a program that continues to grow and facilitate providing solutions for your clients, while helping you maintain a sustainable business model. This is so damned easy, and makes perfect sense for you and your clients."