Expetec of Caldwell

The Company

Steve Eyton began his Expetec franchise in 2005 and worked from his home until the business outgrew that ability. Now in 2009, Steve has moved his office twice and quadrupled his staff.

The Solution

Although Steve was offering Managed Services, he was faced with clients looking to him for ways to improve their equipment and provide the financing for that equipment. When he was introduced to CharTec, Steve initially thought the concept was great and it would benefit his clientele as well as his business. Once Steve met the team at CharTec and learned what CharTec encompassed, he realized CharTec was something he had to implement immediately. This was the answer to the issues his clients presented and allowed his Managed service offering to be different from his competitors. Since the addition of CharTec to Expetec Technology Services’ Managed Services offering, Steve has reported a 60% increase in his Managed Service revenue.

The Benefits

Steve has been a CharTec partner for almost two years. When performing client assessments, he is able to customize a solution that will best fit their needs instead of trying to conform to what they already have installed. He has branded his offering as “AYCE” (All You Can Eat) Managed Services and taken the “Cost” out of the equation.

When asked if there was anything he could share with other VARs, Steve replied “Why haven’t you signed up already? It’s a no brainer; you have no out of pocket costs involved!” He continued on to say, “If you’re not unique, all you’re doing is competing on price and trust. You have to be unique.”