CharTec Academy

MSP Training

What is Academy?

The CharTec Academy is a two-day comprehensive IT services and business training event for CharTec Members to attend a variety of business enhancement training sessions designed to accelerate the success of their companies. From best practices in IT services sales and business operations to specific technical learning labs to Marketing, HR and Accounting, CharTec offers sessions for every person in every department of your business. A sampling of sessions you can attend include:

  • Revamping Your Sales Presentation to Create the Close
  • Sales Secrets and Uncovering Untapped Revenue
  • How to kick start your marketing efforts to keep prospects in the funnel
  • Finding and Motivating the Right Employees for Your Technology Business
  • Best Practices on RMM Deployment, Automation, Alerting, and Monitoring
  • The Art of Ticket Triage and Service Management Using ConnectWise™
  • The Perfect Client Experience
  • How to Perform the Best Network Discovery
  • Creating and Tracking Marketing ROI through ConnectWise™


2014 Academies



  Operations Academy
January 30-31
CEO Academy February 27-28
Foundations Academy March 13-14
  Sales/Marketing Academy April 10-11
Operations Academy May 1-2
CEO Academy June 26-27
Innovations Academy July 24-25
Sales/Marketing Academy August 14-15
  CEO Academy September 25-26
Operations Academy October 23-24
register Sales/Marketing Academy December 11-12

What Makes Academy Different

Unlike other events that are at a hotel or convention center, CharTec designed and built the largest MSP training facility in North America, where you get VIP access to each department at a real-time, working MSP.  This access allows you to see how the training you receive can play out in real life.  Academy trainings take place on site at our own MSP, ARRC Technology — a 20-year-old award-winning, multimillion dollar master MSP practice listed four times on the INC 500/5000.  Take a moment and talk to our technical, marketing, and sales teams to learn tips and tricks and best practices.  Grab a coffee, pull up a chair, and ask us your questions.  No staff Member is off limits.

MSP Training Academy


Additional Perks

  • Private Gym
  • Massage Therapists
  • Excellent Cuisine
  • Keys to the Castle
  • Peer Groups
  • Certified Prometric and Pearson Vue Testing Center

IT Managed Services Training


What Our Members Say About Academy

“By far the best training event I’ve ever been to! Thank you to Alex and the entire team for the hospitality.”
– Eric Moore, Affect4 Technology Solutions


“CharTec Academy really works, it helped my company simplify our offering, cut down client expenses, and give the clients more of what they needed: 1 bill, new equipment, and freedom to use capital expenses for other projects!”
– Bryan Badger, Integral Networks


“Got another customer on a Managed Service agreement.  The sales process we learned at the Academy is working great for us!!! Thanks.”
– Scott Cordell, Redfire Technology Services


“As a partner attending CharTec Academy, you really do get the ‘keys to the castle’... And at 19,000 Square feet, it’s a pretty impressive Managed Services castle!”
– Rick Bahl, Quality System Solutions

Sign up to be a CharTec member Get MSP Training

Want to attend an Academy, but not a CharTec Member yet?  Give us a call.

Member Testimonials

CharTec Member Enrollment: $3,995
CharTec Travel Expenses from Raleigh, NC: $3,500
CharTec Team & Academy: Priceless
We were reminded of what we think we already knew and became more aware of strategies we had not thought of and will use.
Rob Marquart ( Access Intelligence, LLC )
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