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CharTec Academy
Accelerated MSP Training |

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CharTec is the SMB channel’s leading provider of Hardware as a Service and MSP sales training. We have designed and built the largest MSP training facility in North America – a 20,000 sq. ft. building where our Partners have hands on experience with nearly every key component of what MSPs can include in their offerings.
As a Partner, you will see these solutions and others in a real time working environment with the opportunity of developing them for your own MSP offering:
- HaaS (Servers, Workstations)
- Award Winning BDR Appliance
- Tele-presence
- Digital Signage
- Mobile Computing
- Email, Network, Internet and IP Security
- 24x7 Help Desk and NOC Services
- RMM Solutions
Much of our Partners’ success stems from the direct opportunity and exposure to ARRC Technology, a real working MSP practice located in the same facility. ARRC Technology is a 20 year old, award winning, multimillion dollar master MSP practice listed four times on the INC500/5000.
CharTec Partners obtain unprecedented access to ARRC Technology and their staff members during Academy attendance.
Two-Day Academy Training:

CharTec is dedicated to helping our Partners succeed with their MSP business. We have created a variety of business enhancement training sessions beginning with basic MSP sales and business operations to specific technical learning labs. Just a few sessions include:
- Crafting Your Unique MSP Offering
- Revamp Your Sales Presentation to Create the Close
- Sales Secrets and Uncovering Untapped Revenue
- Finding and Motivating the Right Employees for Your MSP
- Best Practices on RMM Deployment, Automation, Alerting, and Monitoring
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The Art of Ticket Triage and Service Management Using ConnectWise™
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Easily Onboarding New MS Clients
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How to Perform the Best Network Discovery
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Proven Managed Service Processes
Additional Perks:

- CharTec Connect: A Partner Only Resource Site for nearly 800 Partners
- The Configurator: Award Winning MSP Pricing Tool
- Club CharTec: Academy Access to the Private Gym, Massage Therapists, and Excellent Cuisine
- CharTec Channel: Partner Representation and Price Negotiation with Major Channel Vendors and Offerings
CharTec was voted one of the Best Channel Vendor and Best Channel Products in 2011 by Business Solutions Magazine and also received three Channel Insider Bull’s Eye Awards and a Best Hardware Product Award from CompTIA in 2010. Our products and trainings are created, developed, and tested for MSP’s by a Master MSP practice.
What Our Partners Say About Academy:
“By far the best training event I’ve ever been to! Thank you to Alex and the entire team for the hospitality.”
– Eric Moore, Affect4 Technology Solutions
“CharTec Academy really works, it helped my company simplify our offering, cut down client expenses, and give the clients more of what they needed: 1 bill, new equipment, and freedom to use capital expenses for other projects!”
– Bryan Badger, Integral Network
“Got another customer on a managed service agreement. The sales process we learned at the Academy is working great for us!!! Thanks”
– Scott Cordell, Redfire Technology Services
“As a Partner attending CharTec Academy, you really do get the ‘keys to the castle’... and at 19,000 square feet, it’s a pretty impressive Managed Services castle!”
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